Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website, services, software, and subscription products provided by Ramscode Systems Ltd (“Ramscode”, “we”, “our”, or “us”), including SimFlow, SimFlow Tills, and any custom automation solution commissioned by us.

By accessing or using our services, you agree to these Terms. If you do not agree, you should not use our services.

1. Scope of services

We provide software products, workflow systems, operational dashboards, and custom automation services. These services may be delivered as a hosted subscription, a bespoke solution, or a combination of both.

Specific service scope, pricing, onboarding requirements, implementation milestones, and support arrangements will be confirmed in a written proposal, order form, or subscription agreement when applicable.

2. Subscription and pricing

Subscription fees are billed according to the pricing plan selected by the customer. Prices may be changed with prior written notice, but existing subscription terms remain binding until the end of the current billing cycle unless otherwise stated.

Custom automation services are generally priced after scoping the task, systems involved, and required support. We do not begin production work without understanding the project scope and agreed commercial terms.

3. User responsibilities

You are responsible for:

• Providing accurate information, business requirements, and access details needed to implement the service.
• Ensuring that your team uses the system in accordance with internal policies and applicable laws.
• Maintaining the security of user accounts, passwords, and access credentials issued to your organization.
• Reviewing and approving workflows, data inputs, and operational outputs before acting on them in critical business processes.

4. Acceptable use

You agree not to use our services for unlawful, abusive, fraudulent, harmful, or unauthorized activities. This includes attempts to interfere with system security, misuse of data, unauthorized access, or disruption of services.

Any misuse of the platform may result in suspension, restriction of access, or termination of service.

5. Intellectual property

All rights, title, and interest in our platform, software, templates, dashboards, and related materials remain with Ramscode Systems Ltd unless otherwise agreed in writing. You may use the licensed product strictly for the purpose for which it was provided and in accordance with the agreed subscription or service agreement.

Customer-provided data, business content, and operational information remain your property, subject to our need to process it for service delivery and support.

6. Data and records

We process data only as necessary to provide, maintain, monitor, and support our services. We do not guarantee the completeness, accuracy, or timeliness of information entered by users or generated by operational systems.

Customers are responsible for ensuring that data submitted to our systems is accurate, lawful, and appropriate for processing.

7. Support, uptime, and service changes

We aim to provide reliable software and support services, but we do not guarantee uninterrupted service or zero downtime. We may update, improve, maintain, or modify our services as needed to enhance performance, security, or user experience.

Support availability may vary depending on the subscription package or custom service agreement.

8. Limitation of liability

To the extent permitted by law, Ramscode Systems Ltd shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services or software, including loss of business, operational delay, data loss, or reputational harm, unless caused by gross negligence or willful misconduct.

Our liability for direct damages is limited to the fees actually paid for the relevant service, unless otherwise required by law or expressly agreed in writing.

9. Termination

We may suspend or terminate access to our services if a customer breaches these Terms, fails to pay required fees, misuses the platform, or presents a significant security or operational risk.

Upon termination, customer access to the service may cease, and we may retain records as required for compliance, operational continuity, and legal obligations.

10. Governing law

These Terms are governed by the laws of the Republic of Kenya, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms will be subject to the jurisdiction of the courts in Kenya.

11. Contact

For questions or concerns regarding these Terms, please contact:

Email: ramscodesystemsltd@gmail.com