Privacy Policy

Ramscode Systems Ltd (“Ramscode”, “we”, “our”, or “us”) is committed to protecting the privacy of people who use our products, services, and digital platforms, including SimFlow, SimFlow Tills, and any custom automation solutions we provide.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information we collect

We may collect information that is necessary to provide our services, support operations, and maintain secure systems. This may include:

• Account information such as names, email addresses, phone numbers, and organizational details.
• Operational data related to the service you use, such as team activity, transaction records, batch information, or workflow data.
• Usage information including login activity, system interactions, timestamps, and support requests.
• Device and browser information when you access our platform, such as IP address, browser type, and general usage analytics.

2. How we use information

We use personal and operational data to:

• Provide, maintain, and improve our software, systems, and customer support.
• Manage subscriptions, onboarding, and user access.
• Monitor service performance, detect issues, and protect against misuse or fraud.
• Support business operations, reporting, reconciliation, and audit requirements.
• Communicate with users about updates, support matters, and service notices.

3. Data sharing and disclosure

We do not sell personal data. We may share information with:

• Service providers who support hosting, infrastructure, backup, analytics, or customer support.
• Authorized personnel within your organization when needed to administer account access or operational workflows.
• Regulators, legal authorities, or professional advisors when required by law or to protect legitimate interests.

We may also retain business records that are necessary to maintain the integrity of operations, financial reporting, or legal compliance.

4. Data retention

We retain personal and operational information only for as long as necessary to fulfill the purpose for which it was collected, satisfy contractual obligations, comply with applicable laws, resolve disputes, and maintain reasonable business records.

5. Security

We apply reasonable administrative, technical, and organizational measures to protect data from unauthorized access, misuse, alteration, or loss. However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies and analytics

Our websites may use cookies or similar technologies to improve website performance, understand traffic patterns, and provide a better user experience. You may be able to manage cookie preferences through your browser settings.

7. Your rights

Depending on your jurisdiction, you may have rights to request access to, correction of, deletion of, or restriction of processing of your personal information. If you are an account holder or authorized representative, you may contact us to exercise these rights, subject to applicable law and business requirements.

8. Third-party links

Our website or services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before sharing information with them.

9. Contact us

If you have questions about this Privacy Policy, your data, or your rights, you can contact us at:

Email: ramscodesystemsltd@gmail.com